🎂 Shop Aldina – Store Policy

📦 Orders & Processing

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed on weekends or public holidays.
• Once your order is confirmed, we begin preparing it immediately to ensure fast delivery.

🚚 Shipping & Delivery

We deliver nationwide across Ghana. Delivery timelines may vary depending on your location. Please ensure your name, address, and contact details are accurate when placing your order.

Kindly note:

• We are not responsible for delays caused by courier services or incorrect information provided at checkout.
• Once your order has been dispatched, delivery is handled by the courier.

🔄 Returns & Exchanges

At Shop Aldina, we prioritize hygiene and product safety, especially for our skincare and personal care items.

For this reason:

• We do not accept returns or exchanges on opened or used products. All sales are considered final.
• Returns or exchanges are only accepted if:
  • You received a wrong item, or
  • The item is damaged or defective

To qualify:

• You must notify us within 24 hours of receiving your order
• The item must be unused and in its original packaging

To request a return or exchange, please contact us with:

• Your order number
• Clear photos or videos showing the issue

💸 Refund Policy

• Refunds are only issued for approved cases (damaged, defective, or incorrect items).
• Once reviewed and approved, refunds will be processed within 3–5 business days.
• Refunds may be made via:
  • Mobile money, or
  • The original payment method (where applicable)

❌ Order Cancellations

• Orders can only be canceled before they are processed or dispatched.
• Once your order has been shipped, it cannot be canceled.

📸 Product Representation

We do our best to present all products as accurately as possible.

However:

• Slight variations in color, packaging, or design may occur due to lighting or supplier updates.
• These minor differences do not qualify as defects.

🛍️ Wholesale & Bulk Orders

We offer both retail and wholesale options, including packaging supplies.

• Wholesale orders may have different pricing and terms.
• Processing times for bulk orders may be slightly longer depending on quantity.

For wholesale inquiries, please contact us directly.

📞 Customer Support

We're always here to help you! 💬

If you have any questions, concerns, or need assistance with your order, feel free to reach out via:

• WhatsApp
• Direct Message (DM)
• Any contact method listed on our page

We aim to respond as quickly as possible.